Clear property information helps MO&MA understand maintenance issues and coordinate the appropriate next step.
Only provide information that is relevant to the property, maintenance issue, access arrangements or communication with the appropriate parties.
Property Support & Your Information
Information You May Be Asked to Provide
Property Information
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Property address
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Postcode
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Property reference where known
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Property type
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Occupancy information
Contact Information
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Name
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Email
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Phone number
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Relevant agency / landlord / occupant details where appropriate
Maintenance Information
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Description of an issue
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Issue category
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Urgency
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Relevant photos
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General maintenance requirements
Access / Availability
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How access can be arranged
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Whether someone needs to be present
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General preferred availability
The information requested depends on whether you are registering a property, reporting an issue or contacting MO&MA.
Information You Should Not Enter in General Forms
Highly sensitive access or security information should not be shared via general Property Support forms for security purposes.
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Alarm codes
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Security system passwords
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Key-safe codes
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Door entry PINs
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Account passwords
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Banking details
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Payment card information
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Government identity document numbers
If sensitive access information is required for a specific maintenance visit, the appropriate method of sharing it should be agreed separately.
Uploading Photos
Photos can help MO&MA understand a maintenance issue or property condition. When uploading photos:
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Photograph the maintenance problem clearly.
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Avoid including unrelated personal information where possible.
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Avoid photographing identity documents, payment information, passwords or security credentials.
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Only upload images relevant to the property support request.
Tenant and Occupant Information
Where tenant or occupant details are provided, they should be limited to information relevant to property maintenance communication, access or coordination. Property registration should only include contact information that the person completing the form is authorised to provide.
Agents, Landlords and Authorised Representatives
Agents, landlords, property owners and authorised representatives should provide only the information needed to identify the property, establish the relevant contacts and coordinate property support. Do not provide financial account details, identity documents or unnecessary personal records in general Property Support forms.
Property Records and Access
Do not assume that all historic work is automatically available or that every user can currently view a complete property history online. Role-based access and record-level permissions are part of the platform implementation and should not be assumed fully operational until configured.
As MO&MA Property Support develops, relevant maintenance information may progressively be organised around the registered property to support clearer service records. This may include reported maintenance issues, relevant photos, completed work information, inspection notes and maintenance-related documents.
QR-Based Reporting
As the platform develops, property QR codes are intended to help identify the correct registered property before an issue is reported. A property QR code should identify the relevant property support route; it should not display private landlord, tenant or internal operational information publicly.
