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MO&MA

Client Portal

How MO&MA Property Support Works

From registering a property to reporting an issue and completing the work, MO&MA brings property maintenance into one clearer support process.
REAL MAINTENANCE. BETTER COORDINATION. CLEAR PROPERTY RECORDS.
Register a PropertyReport a Property Issue
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STEP 1

REGISTER THE PROPERTY
An estate/letting agent, landlord or authorised representative provides the property details to MO&MA.

STEP 5

APPROVAL WHERE REQUIRED
Where approval is required, the relevant authorised party can be contacted before work proceeds.

STEP 2

PROPERTY RECORD
Registered properties are being structured around a dedicated property record, designed to support clearer maintenance information over time.

STEP 6

SCHEDULE & COORDINATE
Access and the appropriate maintenance visit can then be coordinated with the relevant parties.

STEP 3

REPORT AN ISSUE
A tenant, agent or landlord can provide details of a maintenance problem, including photos where helpful.

STEP 7

COMPLETE THE WORK
MO&MA carries out or coordinates the required property maintenance

STEP 4

MO&MA REVIEW
MO&MA reviews the information provided and determines the appropriate maintenance response.

STEP 8

MAINTENANCE RECORD
As the Property Support platform develops, relevant completed work, reports and photos can progressively contribute to the property’s maintenance history.
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Property Support for Everyone Involved

AGENTS

  • Register managed properties

  • Centralise issue reporting

  • Reduce repetitive communication

  • Coordinate repairs

  • Maintain clearer property records over time

For Agents

LANDLORDS / OWNERS

  • Register properties

  • Keep maintenance organised

  • Receive clearer maintenance information

  • Support approvals where applicable

  • Build better maintenance history over time

For Owners

TENANTS

  • Report an issue simply

  • Add useful details/photos

  • Provide access information

  • Receive clearer communication regarding the next step

Report a Property Issue

Designed for QR-First Property Support

As the platform develops, registered properties are intended to support QR-based reporting so the correct property can be identified before an issue is submitted.
1
Scan property QR
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2
Property identified
3
4
Report issue
MO&MA review
5
Maintenance coordinated
6
Work completed
7
Property history updated
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For agents, landlords and authorised representatives who want to bring a property into MO&MA Property Support.

Register a Property

Register a Property

Technology Supporting Real Property Maintenance

MO&MA Property Support is being developed to improve how property maintenance information moves between agents, owners, tenants and the MO&MA team. The technology supports the service — the core remains practical property maintenance and coordination.

For a maintenance issue that needs to be reported to MO&MA.

Report a Property Issue

Report a Property IssueContact MO&MA
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