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How to Report a Property Issue
01
Identify the Property
Provide the property address, postcode and property reference if you know it.
03
Add Photos
Add useful photos where possible to help MO&MA understand the issue.
05
Provide Availability
Tell us when someone is generally available for access.
02
Describe the Issue
Explain what is happening and when you first noticed it.
04
Tell Us About Access
Explain how access can be arranged and whether someone needs to be present.
06
Submit the Report
MO&MA can then review the information and determine the appropriate next step.
What Happens After You Report an Issue?
MO&MA reviews the information provided and, where appropriate, coordinates with the relevant agent, landlord, owner or authorised party regarding the next step.
Review
The information you provide is reviewed.
Clarify
MO&MA may contact you or another relevant party if more information is needed.
Approval
Some maintenance work may require approval from the relevant authorised party.
Access & Scheduling
Where appropriate, access and a maintenance visit can be coordinated.
Work
The required maintenance work can then be carried out or coordinated.
Urgent or Safety-Related Issues
If you believe there is an immediate danger to people or property, prioritise your safety and contact the appropriate emergency service or responsible authority where necessary. You can also report the property issue to MO&MA with as much relevant information as possible.
For urgent maintenance concerns that are not an immediate emergency, clearly mark the issue as urgent when submitting your report.
Property Access
Depending on the property and the maintenance issue, access may be arranged with the tenant/occupant, agent, landlord or another authorised party.
Providing preferred availability does not confirm an appointment. MO&MA or the relevant party will confirm arrangements separately.
Help Us Understand the Issue
Clear description of the problem
Need to Report a Property Issue?
Provide the property details, explain the problem and add useful photos where available.
When it started
Where in the property it is happening
Relevant photos
Whether the issue is getting worse
Relevant access information
General availability
Only provide information relevant to the maintenance issue and property access. Avoid including passwords, alarm codes, key-safe codes or other highly sensitive security information.
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